OracleVue Refund & Cancellation Policy
Effective Date: September 1, 2026
This Refund & Cancellation Policy applies to subscriptions and paid services purchased through OracleVue, a brand operated by USESPEAKY LLC.
Contact: clvermentis@icloud.com
1. Subscription Cancellation
OracleVue subscriptions renew monthly when the customer has affirmatively agreed to automatic renewal.
You may cancel your subscription at any time using the cancellation method made available through OracleVue.
When you cancel:
- future automatic renewal charges will be stopped;
- your current paid subscription period generally remains active until its scheduled expiration date;
- you may continue using eligible benefits during the remaining paid period; and
- no new monthly subscription period will begin after cancellation.
Cancellation does not automatically create a right to a refund for the current paid period.
2. Readings and Unused Benefits
Reading allowances are provided for the applicable paid billing period.
Unused readings:
- do not roll over;
- do not accumulate;
- cannot be transferred;
- cannot be exchanged for cash; and
- expire at the end of the applicable paid billing period.
At the beginning of a new paid billing period, the applicable reading allowance is reset according to the user's subscription plan.
For The Mastery plan, unlimited readings are available only during the applicable paid billing period and are subject to reasonable use and availability.
3. When You May Request a Refund
A customer may request a refund where:
A. The Paid Service Was Not Delivered
If you were charged for a paid reading or session and the service was not actually delivered, you may request a refund for that service.
B. The Service Was Materially Unrelated to Your Request
If a paid reading or session was materially unrelated to the question or service you requested, you may request a refund.
Refund eligibility in this situation is determined based on the circumstances of the session.
4. When Refunds Generally Are Not Available
Except where required by applicable law, refunds are generally not provided solely because:
- you changed your mind;
- you did not use your available readings;
- you forgot to cancel your subscription;
- you no longer want the subscription;
- you did not like the interpretation or prediction provided during a properly delivered session;
- you disagree with an Oracle's opinion or interpretation;
- you expected a different answer;
- you canceled after a new billing period had already begun; or
- unused readings expired at the end of a paid billing period.
5. How to Request a Refund
Refund requests may be submitted directly through the OracleVue chat/support functionality.
When requesting a refund, please provide enough information for us to identify:
- the account;
- the relevant transaction;
- the reading or session concerned; and
- the reason for the request.
OracleVue may review relevant account, transaction, and session information before determining eligibility.
6. Refund Decisions
Where a refund is approved, OracleVue will generally issue the refund to the original payment method.
Processing times may depend on the payment processor or financial institution.
Where only part of a transaction qualifies for a refund, OracleVue may issue a partial refund.
Nothing in this Policy limits any non-waivable refund or consumer rights provided by applicable law.
7. Unauthorized Charges
If you believe that a charge was made without your authorization, contact OracleVue promptly at:
[clvermentis@icloud.com](mailto:clvermentis@icloud.com)
We may request information reasonably necessary to investigate the transaction.
8. Chargebacks
Before initiating a chargeback, customers are encouraged to contact OracleVue so that we can investigate the issue.
Nothing in this Policy prohibits you from exercising rights available under applicable payment-card rules or law.
Fraudulent or abusive chargeback activity may result in account suspension or termination where permitted by law.
9. Subscription Price Changes
If subscription prices change, OracleVue will provide any notice required by applicable law before charging the new price.
Where required, customers may have the opportunity to cancel before the new price takes effect.
10. Contact
Refund and cancellation questions should be sent to:
USESPEAKY LLC d/b/a OracleVue
5830 E 2nd St, Ste 7000 #35909, Casper, WY 82609, United States
Email: clvermentis@icloud.com